With the start of the new school year, we’d like to remind you of the most effective procedure so that our support teams can help you on a daily basis!
When you have a request, even an URGENT one, it is IMPERATIVE to create a TICKET via the platform (see the procedure in video here).
This allows us to:
- Dispatch your requests in order of priority.
- Requests to be received by the people in charge of support that day, so they can be dealt with more quickly.
- Get a precise description of your request.
- You won’t get lost between the different means of communication: emails, calls, messages, etc.
- To send you a status of your ticket for follow-up.
- To provide you with the best possible response once the problem has been analysed and resolved.
BEFORE CONTACTING US, please write a TICKET and wait for a reply.
For urgent matters, you can use the HIGH priority label to save precious time in resolving your problem.
Once a ticket has been created, if you absolutely must contact us by telephone, please only call the GENERAL NUMBER: 067/70.00.81 and keep your ticket number in front of you.
Your contact people (Alain Préat, Nathan Lambert, Julien Doraene, etc.) are often out of town, in meetings, giving training courses or speaking at schools, which is why your requests are better received and processed by TICKET and via the general number.
If you do not create a ticket in the platform, your request cannot be taken into account by our teams, even if you contact us by telephone.
We are really counting on you for this good collaboration in this busy period for everyone.
We are doing everything we can to satisfy you, and this way of proceeding allows us to manage things in the best possible way.
Thank you for your understanding and cooperation.
We hope to see you soon,
The APKIOSK team.
par
